Privacy Policy

We collect the following information when you use FieldPro:

• Account information: Name, email address, phone number, and business name.
• Job photos: Before and after photos taken by technicians during jobs.
• Location data: Job addresses entered manually. We do not track GPS location continuously.
• Customer information: Names, phone numbers, and email addresses of your customers (provided by you).
• Payment information: Processed by Stripe. We never store card numbers.
• Usage data: Pages visited, features used, and error logs for improving the service.

We collect data solely to deliver the FieldPro service:

• To create and manage your account
• To document jobs with photos and generate approval links
• To send invoices and process payments
• To send SMS and email notifications to your customers
• To provide customer support
• To improve the product based on usage patterns

We do not sell your data. We do not use your data for advertising.

We share data only with the third-party services required to operate FieldPro:

• AWS / Supabase: Database and file storage (job photos)
• Stripe: Payment processing and invoicing
• Twilio: SMS notifications to customers
• Resend / SendGrid: Transactional email
• Google (Gemini AI): AI-powered photo quality checks and job summaries
• Firebase: Push notifications to mobile devices

All third parties are contractually required to protect your data and may not use it for their own purposes.

• All data is encrypted at rest using AES-256
• All data in transit is encrypted using TLS 1.3
• Photos are stored in private cloud storage — never publicly accessible
• Access to production systems is restricted to authorised personnel only
• We conduct regular security reviews and penetration testing

You have the right to:

• Access: Request a copy of all data we hold about you
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and all associated data
• Portability: Export your data in CSV format from Settings → Export
• Objection: Object to certain types of processing

To exercise any of these rights, email privacy@fieldservpro.com. We respond within 30 days.

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Our legal basis for processing is contract performance (delivering the service you signed up for)
• You may lodge a complaint with your local data protection authority
• We do not transfer data outside the EU/EEA without appropriate safeguards (Standard Contractual Clauses)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising your rights

FieldPro uses minimal cookies:

• Session cookie: Required for authentication. Deleted when you sign out.
• No analytics cookies. We do not use Google Analytics or similar tracking.
• No advertising cookies. We do not run retargeting campaigns.

No cookie consent banner is required because we only use strictly necessary cookies.

• Job records: Retained for 3 years after job completion
• Job photos: Retained for 2 years after job completion
• Account data: Retained until account deletion is requested
• Payment records: Retained for 7 years (legal requirement)

After retention periods expire, data is permanently deleted from all systems.

For privacy questions or to exercise your rights:

• Email: privacy@fieldservpro.com
• Response time: within 30 days